THE PALLET STUDIO 6-MONTH WARRANTY TERMS & CONDITIONS

Terms & Conditions

DELIVERY, AFTERCARE & 6-MONTH GUARANTEE

DELIVERY

We endeavour to ensure your purchases are with you as soon as possible which is normally around 3-5 working days for gifts and small furniture and then up to 10 working days (unless otherwise specified) for large furniture.

AFTERCARE

Please read our Health & Safety Notices for Aftercare advice. We supply these in paper form or via email to every one of our customers.

We do provide a Refresh Service for a fee. Andrej will come and resand, burn and varnish your item ready for the new season. Please contact us on thepalletstudiouk@gmail.com or visit our website www.palletstudio.co.uk to book. 

6-MONTH GUARANTEE

We have a passion for what we do and every single item is made with the utmost care, attention and pride. All items pass a safety check before leaving the workshop.

If you notice any naturally occurring splits or damage, please inform us immediately via email thepalletstudiouk@gmail.com with the following:

  1. • photos of the damage
  2. • details of the item
  3. • order details (your name, address, date of purchase)

If the damage is covered by our 6-month guarantee, we will come and repair it for you free of charge. Damage not covered by our 6-month guarantee includes:

-  Intentional damage caused from use of heat, water, tools, force etc.
- Damage caused by incorrect use and/or storage of item as advised in our Health & Safety Notices
- Accidental damage caused from heat, water, electricity, acts of God (i.e. falling tree) etc.
- Damage caused by tools in attempt to repair
- Damage caused by pets 

 We want our customers to be happy and enjoy our products for many years. Please do contact us via email or our website if you have any queries, concerns or feedback.