THE PALLET STUDIO 6-MONTH WARRANTY TERMS & CONDITIONS

Terms & Conditions
DELIVERY, AFTERCARE & 6-MONTH GUARANTEE

DELIVERY
We endeavour to ensure your purchases are with you as soon as possible which is normally around 3-5 working days for gifts and small furniture and then up to 10 working days (unless otherwise specified) for large furniture and up to 15 working days for bespoke orders.

AFTERCARE
Please read our Health & Safety Notices for Aftercare advice. We supply these in paper form or via email to every one of our customers.
We do provide a Refresh Service for a fee. Andrej will travel to the original delivery address and resand, burn and varnish your item ready for the new season. Please contact us on thepalletstudiouk@gmail.com or visit our website www.palletstudio.co.uk to book.

6-MONTH GUARANTEE
We have a passion for what we do and every single item is made with the utmost care, attention and pride. All items pass a safety check before leaving the workshop.
If you notice any naturally occurring splits or damage, please inform us immediately via email thepalletstudiouk@gmail.com with the following:

• photos of the damage

• details of the item

• order details (your name, address, date of purchase)
If the damage is covered by our 6-month guarantee, we will come and repair it for you free of charge. If we are unable to repair the damage, we will replace your items for new or issue you a full refund within 6 months following your purchase.

Damage not covered by our 6-month guarantee includes:

Intentional damage caused from use of heat, water, tools, force etc.
Damage caused by incorrect use and/or storage of item as advised in our Health & Safety Notices
Natural fading of wood
Accidental damage caused from heat, water, electricity, acts of God (i.e. falling tree) etc.
Damage caused by tools in attempt to repair
Damage caused by pets

We want our customers to be happy and enjoy our products for many years. Please do contact us via email, socials or through our website if you have any queries, concerns or feedback.